Frequently Asked Questions
TOP QUESTION: I am not getting anyone to help me. What is the problem?
First, please realize that it is obviously not possible for every posting to receive help. No possible way to change that.
We have a large group of people who help others every single day, but there are going to be those postings that do
not receive help There are a couple things you can do to help your posting however. Please look over your current
posting. You need to realize that you are basically trying to get someone to help you, someone that you do not know
and that does not know you, through words. Based on this fact, it should go without saying that a posting that is
short, demanding, grammatically hard to read, rude or is strictly asking for cash without giving a good reason for it
has basically a zero chance of receiving help. You need to spend some time writing your posting. You don't have to
be Shakespeare, but you do need to basically 'Sell' your problem. Be honest and tell the reader what it is exactly you
are needing and why. You need to make sure your city is stated in your posting. You may have a wonderfully worded
posting, but if someone does not know where you are geographically, they will pass you by. If you are not happy
with your current posting, contact us and we will help you replace it. Secondly, if your posting has been up for a
while and is way down on the list in your city, please re-register and repost. Getting your posting near the top is an
obvious help. Our goal is to get you help and having a well worded posting is key. Finally, if your posting is a
masterpiece, you have your city listed, you are not strictly asking for cash and your need is perfectly viable and you
are still not receiving help, we have to resign ourselves to the fact that not all receive help. So feel free to contact us,
tell us we suck, tell us that we are a sham or scam or whatever. We are used to it :) But know that we are not going
anywhere because the hundreds and hundreds and hundreds of people that do find help on 2Hands would not have
had we not been here.
1. I would like to check my posting. How do I do that?
You may do that by clicking here. You may also click on the Check My Posting link from the main page of 2Hands.
Simply navigate to the area of the website you posted in and look for your posting number.
2. I need my posting removed. How do I do that?
From the main page of the 2Hands website and from many of the pages within, you can simply click on the Remove
My Posting link. Fill out the form and we will work to remove it as soon as possible. During busy times, please be
understanding if it takes a while.
3. There is a posting that is over-posting, being rude, or not following the simple rules
asked of 2Hands. What can I do?
2Hands is, for the most part, a community moderated website. You have the option of either, Flagging the posting as
long as you are flagging for the right reasons, or Reporting the Posting.
4. Can I have a link to my PayPal account?
2Hands does not allow links to paypal accounts or links to other CyberPleading sites.
5. I received an email saying someone had requested my information but I have heard
nothing. What now? Please understand that people have changes of heart or situation. If your received a
'PLEASE READ' email from us, and it has been longer than 48 hours. We can assume that the requesting party had a
change of heart or situation.
6. I want to help a posting but am concerned that some of the postings may be a
scam, how do I know they are not?
2Hands does not have the resources to verify each and every posting. You can be assured however, that each posting
you see on the site has properly registered with a valid email address, a phone number, a physical address and
complete name. When you have found a posting you feel you may be able to assist, we will release that postings
email address and phone number if authorized so you can begin a safe dialogue prior to making the decision to
provide assistance. Common sense plays a major role in making a decision to help another in need.
7. Can I post in more than one state?
At this time, because of past over posting abuse, 2Hands only allows one post in your state only. We work on the
honor system here so please be a grown up. Ok?
8. How many people have been helped through 2Hands?
2Hands has been online for a little over 7 years. Starting as a local resource in Washington State. We are now
nationwide and can say that, although we stopped keeping accurate records, over 9,000 people have been matched
with those who have a hand to give through 2Hands.org
9. How do I know if someone has decided to help me?
When 2Hands receives a request from someone to assist you, we email them your First Name, your Email Address
and your phone number if you have authorized us to release it. We also email you immediately letting you know that
someone has requested to assist you.
10. I am having trouble posting. It says Posting Server Busy or it keeps saying
Posting but never posts?
The 2Hands website is extremely busy and our servers occasionally get grouchy. If you experience trouble when
posting. Please click on the Refresh button in your browser to restart the page. You can then try again. Please do not
keep hitting post as this will cause multiple postings.
11. I forgot my posting number.. HELP!
When you registered, you received a verification email. This email contained the link to continue posting as well as all
of the information about your account. Including your posting number. Please check your email. If you cannot find
your email or have deleted it (shame!) then contact us and we will attempt to retrieve it for you. If all else fails, you
can simply re-register and obtain a new posting number.
12. I contacted 2Hands and it has been days and still have not heard back. What
gives?
2Hands.org is run by a few people. Literally. We are people with jobs, families and bills. We all have been in the
position of needing things. Food, toilet paper, damn toothpaste. Seriously. Nothing on 2Hands surprises us because
we have been there. We promise. While 2Hands started as a resource for people just in Washington State. It has
obviously grown into a resource for people in every county across the country. While the website has grown, we
have not. Still 3 people connecting those who need help with those who can help. So, if you have contacted us and
have not yet heard a response. Please know that it is not personal. Try again. And again. We will try our best. But
please know that submittals from those wanting to help those needing help on the site have top, red carpet, VIP
priority.
13. I am trying to post a need from my smart-phone (Blackberry etc.) and it is not
working!? The commenting system we use does not have complete functionality from most smart-phones. We
apologize. If you have registered and only have access to a phone, you can contact us and we will post your need as
soon as possible.
14. I have requested to assist many people and have only received information on one
of the postings. When will I receive the information on the rest? 2Hands only releases one
posting information at a time to people wanting to help. This is to protect those asking for help. We hope you
understand. In the past, before this safeguard, we had some people simply looking for email addresses to Spam. They
did this by asking for information on numerous postings at once. If you would like to assist numerous postings,
please keep us informed as to when each one is assisted and we will release the next. Thanks again for understanding
this.
15. I have heard that 2Hands is harvesting information or is fraudulent. What gives?
People have, for some reason, posted in various forums that 2Hands gathers e-mails and spams people or that we are
a scam. This is in NO WAY true. We NEVER sell information, spam or do anything other than attempt to help people
in need. This is hurtful to us and we ask that if you still feel uncomfortable using 2Hands, please find another online
resource to ask for help.
16. When I Activated the Angels I got an email saying my posting had been flagged.
What does this mean?
Postings of people Activating the Angels get flagged. We have no control over that. As long as you followed the
directions in the Angel Activation procedure, you did everything right.
Not seeing your question? Ask us
Please note that we are currently handling a VERY HIGH
volume of emails and we will DO OUR BEST to get back to you.
First, please realize that it is obviously not possible for every posting to receive help. No possible way to change that.
We have a large group of people who help others every single day, but there are going to be those postings that do
not receive help There are a couple things you can do to help your posting however. Please look over your current
posting. You need to realize that you are basically trying to get someone to help you, someone that you do not know
and that does not know you, through words. Based on this fact, it should go without saying that a posting that is
short, demanding, grammatically hard to read, rude or is strictly asking for cash without giving a good reason for it
has basically a zero chance of receiving help. You need to spend some time writing your posting. You don't have to
be Shakespeare, but you do need to basically 'Sell' your problem. Be honest and tell the reader what it is exactly you
are needing and why. You need to make sure your city is stated in your posting. You may have a wonderfully worded
posting, but if someone does not know where you are geographically, they will pass you by. If you are not happy
with your current posting, contact us and we will help you replace it. Secondly, if your posting has been up for a
while and is way down on the list in your city, please re-register and repost. Getting your posting near the top is an
obvious help. Our goal is to get you help and having a well worded posting is key. Finally, if your posting is a
masterpiece, you have your city listed, you are not strictly asking for cash and your need is perfectly viable and you
are still not receiving help, we have to resign ourselves to the fact that not all receive help. So feel free to contact us,
tell us we suck, tell us that we are a sham or scam or whatever. We are used to it :) But know that we are not going
anywhere because the hundreds and hundreds and hundreds of people that do find help on 2Hands would not have
had we not been here.
1. I would like to check my posting. How do I do that?
You may do that by clicking here. You may also click on the Check My Posting link from the main page of 2Hands.
Simply navigate to the area of the website you posted in and look for your posting number.
2. I need my posting removed. How do I do that?
From the main page of the 2Hands website and from many of the pages within, you can simply click on the Remove
My Posting link. Fill out the form and we will work to remove it as soon as possible. During busy times, please be
understanding if it takes a while.
3. There is a posting that is over-posting, being rude, or not following the simple rules
asked of 2Hands. What can I do?
2Hands is, for the most part, a community moderated website. You have the option of either, Flagging the posting as
long as you are flagging for the right reasons, or Reporting the Posting.
4. Can I have a link to my PayPal account?
2Hands does not allow links to paypal accounts or links to other CyberPleading sites.
5. I received an email saying someone had requested my information but I have heard
nothing. What now? Please understand that people have changes of heart or situation. If your received a
'PLEASE READ' email from us, and it has been longer than 48 hours. We can assume that the requesting party had a
change of heart or situation.
6. I want to help a posting but am concerned that some of the postings may be a
scam, how do I know they are not?
2Hands does not have the resources to verify each and every posting. You can be assured however, that each posting
you see on the site has properly registered with a valid email address, a phone number, a physical address and
complete name. When you have found a posting you feel you may be able to assist, we will release that postings
email address and phone number if authorized so you can begin a safe dialogue prior to making the decision to
provide assistance. Common sense plays a major role in making a decision to help another in need.
7. Can I post in more than one state?
At this time, because of past over posting abuse, 2Hands only allows one post in your state only. We work on the
honor system here so please be a grown up. Ok?
8. How many people have been helped through 2Hands?
2Hands has been online for a little over 7 years. Starting as a local resource in Washington State. We are now
nationwide and can say that, although we stopped keeping accurate records, over 9,000 people have been matched
with those who have a hand to give through 2Hands.org
9. How do I know if someone has decided to help me?
When 2Hands receives a request from someone to assist you, we email them your First Name, your Email Address
and your phone number if you have authorized us to release it. We also email you immediately letting you know that
someone has requested to assist you.
10. I am having trouble posting. It says Posting Server Busy or it keeps saying
Posting but never posts?
The 2Hands website is extremely busy and our servers occasionally get grouchy. If you experience trouble when
posting. Please click on the Refresh button in your browser to restart the page. You can then try again. Please do not
keep hitting post as this will cause multiple postings.
11. I forgot my posting number.. HELP!
When you registered, you received a verification email. This email contained the link to continue posting as well as all
of the information about your account. Including your posting number. Please check your email. If you cannot find
your email or have deleted it (shame!) then contact us and we will attempt to retrieve it for you. If all else fails, you
can simply re-register and obtain a new posting number.
12. I contacted 2Hands and it has been days and still have not heard back. What
gives?
2Hands.org is run by a few people. Literally. We are people with jobs, families and bills. We all have been in the
position of needing things. Food, toilet paper, damn toothpaste. Seriously. Nothing on 2Hands surprises us because
we have been there. We promise. While 2Hands started as a resource for people just in Washington State. It has
obviously grown into a resource for people in every county across the country. While the website has grown, we
have not. Still 3 people connecting those who need help with those who can help. So, if you have contacted us and
have not yet heard a response. Please know that it is not personal. Try again. And again. We will try our best. But
please know that submittals from those wanting to help those needing help on the site have top, red carpet, VIP
priority.
13. I am trying to post a need from my smart-phone (Blackberry etc.) and it is not
working!? The commenting system we use does not have complete functionality from most smart-phones. We
apologize. If you have registered and only have access to a phone, you can contact us and we will post your need as
soon as possible.
14. I have requested to assist many people and have only received information on one
of the postings. When will I receive the information on the rest? 2Hands only releases one
posting information at a time to people wanting to help. This is to protect those asking for help. We hope you
understand. In the past, before this safeguard, we had some people simply looking for email addresses to Spam. They
did this by asking for information on numerous postings at once. If you would like to assist numerous postings,
please keep us informed as to when each one is assisted and we will release the next. Thanks again for understanding
this.
15. I have heard that 2Hands is harvesting information or is fraudulent. What gives?
People have, for some reason, posted in various forums that 2Hands gathers e-mails and spams people or that we are
a scam. This is in NO WAY true. We NEVER sell information, spam or do anything other than attempt to help people
in need. This is hurtful to us and we ask that if you still feel uncomfortable using 2Hands, please find another online
resource to ask for help.
16. When I Activated the Angels I got an email saying my posting had been flagged.
What does this mean?
Postings of people Activating the Angels get flagged. We have no control over that. As long as you followed the
directions in the Angel Activation procedure, you did everything right.
Not seeing your question? Ask us
Please note that we are currently handling a VERY HIGH
volume of emails and we will DO OUR BEST to get back to you.
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